Novotel London Excel

Excellent ammenities, location and views around. Quiet and pleasant district within walking distance from both IFS Cloud cable car and Thames river boats at Royal Docks pier. Easy access to all city areas through Custom House Elizabeth line & DLR local rail services, including direct from/to Heathrow airport. Great and helpful staff, offering their very best to ensure every detail of visitor's stay.

Staff were all very friendly and helpful couldn't do enough for you. Hotels location is great. Hubby and little one eat in the hotel restaurant and said food was lovely. Cable cars just outside hotel are fab.. we stayed here as we were going to watch the boxing at Copperbox Areana (uber 20 mins) perfect not too far away but also not in the hussle of carnage. Car park was OK. 24 hrs £25 which is standard. Secure parking. Over all a good stay.

The location and the space. This hotel is so close to London City Airport. Transport into London is excellent. It’s my third time staying here and we were rewarded with a room upgrade and a welcome drink for our loyalty. The staff are really nice.

Myself and a few of my friends stayed here for MCM Comic Con this weekend, and the service and experience I've had has been nothing short of fantastic. The room was large, with a queen bed, window that looked out over the ExCel and courtyard for a really nice view, a walk in shower and plenty of storage space. I booked a standard suite, but was upgraded to an executive suite which only added to how amazing the experience was. To top it off, every member of staff went completely above and beyond what I would expect. Firstly, we were at the bar both Saturday and Sunday night and towards the end a security guard came around to start moving people on. He was so lovely and professional in his approach, and felt like he was very friendly with myself and the other guests so there was no drama in getting everyone sorted. Another staff member at the door on Sunday night even offered me shoes so I could go and say bye to my friend coz I only went down in socks!! But mainly, I wanted to give a huge shout-out to Emmanuella (I hope I've spelt her name correctly!) as she was one of, if not THE, most helpful and kind member of staff I've ever come across in hospitality. When we first arrived she saw us coming in with bags and immediately offered to stow them for us, then offered to check when our rooms would be ready and it turned out it was going to be 5 hours sooner then we expected. As we were attending the comic con, we were also dressing up, and she took the time to tell myself that I looked really good which was also not something she had to say, but means a lot that she did. Im so grateful to the staff of the Novotel for the weekend I've had, and I will definitely be staying again.

They staff were super friendly and attentive, when my mum mentioned it was my birthday the restaurant staff brought me out a free desert with a candle and sang me happy birthday. Fouziha checked us in and out and was very helpful with all our questions and needs. The staff all went above and beyond to make our stay a positive experience and the location was the perfect distance to a cute pub for dinner and the friends experience we were visiting the next day. The breakfast was amazing, there was plenty of choice even for picky eaters and it was all hot and tasty. The room was warm and cozy and we were able to watch telly to wind down also. Definitely recommend this hotel, will be visiting again!