Novotel London Excel
Vad gästerna säger
The location and the space. This hotel is so close to London City Airport. Transport into London is excellent. It’s my third time staying here and we were rewarded with a room upgrade and a welcome drink for our loyalty. The staff are really nice.
Elaine
januari 2025
We got a very nice surprise at our arrival, we were upgraded to en executive room The room is spacious and clean Tube station is accessible (5min walk) and very safe luggage storage service was very helpful
Habiba
januari 2025
Myself and a few of my friends stayed here for MCM Comic Con this weekend, and the service and experience I've had has been nothing short of fantastic. The room was large, with a queen bed, window that looked out over the ExCel and courtyard for a really nice view, a walk in shower and plenty of storage space. I booked a standard suite, but was upgraded to an executive suite which only added to how amazing the experience was. To top it off, every member of staff went completely above and beyond what I would expect. Firstly, we were at the bar both Saturday and Sunday night and towards the end a security guard came around to start moving people on. He was so lovely and professional in his approach, and felt like he was very friendly with myself and the other guests so there was no drama in getting everyone sorted. Another staff member at the door on Sunday night even offered me shoes so I could go and say bye to my friend coz I only went down in socks!! But mainly, I wanted to give a huge shout-out to Emmanuella (I hope I've spelt her name correctly!) as she was one of, if not THE, most helpful and kind member of staff I've ever come across in hospitality. When we first arrived she saw us coming in with bags and immediately offered to stow them for us, then offered to check when our rooms would be ready and it turned out it was going to be 5 hours sooner then we expected. As we were attending the comic con, we were also dressing up, and she took the time to tell myself that I looked really good which was also not something she had to say, but means a lot that she did. Im so grateful to the staff of the Novotel for the weekend I've had, and I will definitely be staying again.
Tamsin
juni 2024
I recently had a delightful stay at the Novotel Hotel near London ExCeL. The hotel’s prime location is perfect for anyone attending events or conferences at the ExCeL, as it’s just a short walk away. Additionally, it’s well-connected to public transport, making it easy to explore central London. The room was spacious, and equipped with all the modern amenities I needed, including a comfortable bed and a fantastic view of the docklands. The staff were incredibly friendly and accommodating, always ready to assist with any request. The check-in process was seamless, and the overall atmosphere of the hotel was warm and inviting. The breakfast buffet offered a wide variety of both hot and cold options, catering to different tastes and dietary preferences. If you’re seeking convenience, comfort, and excellent service in the London Docklands area, I highly recommend Novotel London ExCeL. I will definitely stay here again on my next visit to London!
Mahir
september 2024
They staff were super friendly and attentive, when my mum mentioned it was my birthday the restaurant staff brought me out a free desert with a candle and sang me happy birthday. Fouziha checked us in and out and was very helpful with all our questions and needs. The staff all went above and beyond to make our stay a positive experience and the location was the perfect distance to a cute pub for dinner and the friends experience we were visiting the next day. The breakfast was amazing, there was plenty of choice even for picky eaters and it was all hot and tasty. The room was warm and cozy and we were able to watch telly to wind down also. Definitely recommend this hotel, will be visiting again!
Katie
januari 2025
Location, right next door to ExCel The room was spacious & clean. We were pleasantly surprised by a fridge in room, complimentary toiletries & plenty of plugs/USB slots in appropriate places. Staff were friendly. We had previously arranged to drop our bags at reception before attending ExCel but the front desk agent checked and our room was ready, so we were able to check in, again the pleasant surprise. Breakfast was simple but adequate and the stations were all clean. I've stayed in more expensive hotels and been far less impressed. Really enjoyed our stay.
Julie
december 2024
My room was upgraded to what I believe was a "Queen's room". This included a spacious washroom with a shower, as well as plenty of closet space, a small desk area, and the addition of a sofa bed. It was clean, and generally comfortable and the addition of a mini fridge and lockable safe for valuables was especially nice to see. The incredibly close location to the ExCel Centre was also greatly appreciated, with it practically being right on the doorstep!
Ff
oktober 2024
The hotel was lovely.. it was in a great location not far from one of the stations and a few little shops around it as well.. the view right beside the docks was beautiful and the ship hotel that was beside it was lovely to see as well.. the staff were lovely very helpful and friendly.. there was a small fridge in the room which was great to keep a few small bits like milk and drinks.. there were plenty of space in the room that you were not all on top of each other. The shower was amazing.. and the frosted glass was really different but nice the kids enjoyed pressing the button and looking in and out with it.. just had to remember to make sure it was off when using the bathroom.
Katherine
augusti 2024
Really close to DLR and tube links, excel and 02-few shops nearby and easy to get to central London. Lovely staff-especially lady who politely told us when breakfast was coming to an end-instead of just saying breakfast was finishing-think she went out of her way to make sure we enjoyed breakfast and didn't feel rushed.... Breakfast was one of the nicest I've had in a long time and lovely choice and view across the dock-would definitely stay again...
Alison
november 2024
My husband and I travel to the Excel London two times a year for MCM Comiccon. We have tried several of the hotels available around the expo centre, but Novotel is our favourite so far. It has the best location, literally at the entrance of Excel, the most amazing view, you can 'observe' all the amazing cosplays if you have the chance, try to get a room with a window looking at the expo. :) We have been upgraded to an Executive room this time, which has been a wonderful surprise. The room was nice and comfy and our tiny pet doggo was able to enjoy the peace and quiet of it despite the ongoing event and huge amount of guests at the hotel. The pet fee is 15 GBP per day if I remember it correctly, and we knew of it beforehand, but at the same time, there is no damage deposit, which makes it justifiable. Room has a Nescafe machine, with normal and decaf coffee, but there is also a kettle, tea and 3-in-1 nescafe, milk and bottled water in the minifridge. The bathroom has good pressure with the thermostatic shower, and you can find complimentary hygiene packets, like toothbrushes, toothpaste, nail file, shaving kit etc. There is a smaller magnifying mirror next to the bigger one to help with make up application. In the closet you can find bathrobes and slippers too. We have arrived by car, parking is perfect, 25 GBP per day, you can just drive in to the car park, find a spot and leave your vehicle for the time being, having a peace of mind. Do not forget to keep your parking ticket/bill on you in case you'd like to go back to your car for something, because the carpark can only be entered after scanning the QR code on the slip! There is a machine right next to the door, which you can use to pay at before leaving the place. Around friday and saturday of comiccon, the evenings can get kind of busy because all the people are gathering at the bar/lounge to have fun and party (respect for the security at the entrance for trying to keep the order). :)
Dianas88
juni 2024
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